A Letter from our CEO Regarding COVID-19
To the Vuori family,
We are excited to announce the reopening of our Encinitas, Del Mar, Fashion Island and Manhattan Beach retail stores. The past several months has been unlike anything we've ever experienced, and we're working hard to ensure you, our employees and our communities feel safe, while still enjoying your experience shopping with us. We are craving the energy of our communities, the connection we have established with our wonderful customers and the unique culture we have created through our stores.
While we work to redefine the Vuori retail experience, we welcome feedback as to how we can best meet your evolving expectations with health and safety being top of mind. Our new safety protocols include...
taking steps to allow for social distancing of six feet or more, including limiting the number of employees and customers in the store;
increasing cleaning and sanitization and providing sanitation stations at every entrance
continuing to offer contactless curbside services at select Vuori stores;
pausing high-touch services and customer events;
keeping tried-on or returned merchandise off the sales floor for a period of time; and altering hours of operation.
While this pandemic has been challenging on many levels, we are confident we will rise above together, stronger for having gone through it. And while we take these next steps to move forward, we hope the lessons learned the past two months will live on...to not take our health for granted, to appreciate the incredible gifts mother nature provides and to always cherish the precious time we have with our loved ones.
It was March 13th that we announced the closure of all of our stores and we are proud to share that we have kept all of our team members fully employed through it all. By taking this time to invest in our people we are confident you will have a great experience the next time you come through one of our stores. Thank you for being on this journey with us and thank you for evolving with us towards a healthy and safe future.
If you need anything, please reach out to our team anytime at email@example.com. We appreciate all of your support and wish you and your family good health during these extraordinary times.
Sincerely, Joe Kudla, CEO of Vuori