FREE SHIPPING ON ORDERS $75+ - FREE RETURNS

Vuori Clothing

Frequently Asked Questions

Support

  • Ordering & Payment
  • Shipping & Tracking
  • Returns
  • Promo Codes/Gift Cards
  • Product Information
  • Wholesale Inquiries
  • Careers
  • Contact Customer Service

ORDERING & PAYMENT

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You can create a return by clicking HERE. Be sure to have your order number and zip code ready.

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You will be charged for your order as soon as it ships from our fulfillment center. Until then, the charge will appear as an authorized charge amount on your credit card statement. This ‘authorized’ amount is the amount that will be charged when we ship your order.

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We are unable to make cancellations and modifications to orders once they have been placed. Please contact us at SUPPORT@VUORICLOTHING.COM for immediate assistance and we will do our best to assist you.

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We currently don't have the ability to take orders over the phone, but chat us give us a call for sizing/fit/advice or for help checking out online. SUPPORT@VUORICLOTHING.COM | (844) 880-5355

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Refunds for returns are processed within 24 hours of our receiving the return package in the mail.

SHIPPING & TRACKING

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Orders will ship within 1 business day from the time they are placed. All Vuori order ship from Southern California. Once processed, standard ground shipments can take as little as 2-3 days to destinations within California and up to five to ten business days to the east coast. Expedited shipments are the exception. Orders must be placed by noon eastern time to be processed same business day.

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Please reach out to us at SUPPORT@VUORICLOTHING.COM if you are having trouble tracking your package. Please note however that sometimes there is a time gap between when we send you tracking information and when the carrier populates the tracking information online. The information will not be available online until it has been scanned into it’s first destination by the carrier.

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We do not ship internationally at this time, but we are working on it.

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Yes! We offer prepaid Vuori Return Shipping Labels for all of our customers. Visit the Returns section of our site to get a label.

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We are stoked to hear from our customers. While you may reach out to our support team anytime, please note that our customer service business hours are between 9am and 5pm, PST, Monday through Friday. Chat with us online during business hours by clicking the chat icon at the bottom right of our site. SUPPORT@VUORICLOTHING.COM | (844) 880-5355

RETURNS

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We pride ourselves on our product guarantee, we call it our “Investment in Happiness”. If you are not completely satisfied with your purchase, send it back. We are happy to accept returns (we do not accept returns of sale-items) for a refund, or store credit. (If an order is older than 60 days we can only offer store credit). We do not have the ability to process exchanges, but are happy to help provide free shipping if you are needing to change your size by placing a new order. You can create a return by clicking HERE. Be sure to have your order number and zip code ready. When you’re happy, we’re happy!

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You can create a return by clicking HERE. Be sure to have your order number and zip code ready. We do not have to ability to create exchanges, but if you were using a discount code on the order you'd like to exchange, we will be happy to honor it on your next order.

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We are stoked to hear from our customers. While you may reach out to our support team anytime, please note that our customer service business hours are between 9am and 5pm, PST, Monday through Friday. Chat with us online during business hours by clicking the chat icon at the bottom right of our site. You can create a return by clicking HERE. Be sure to have your order number and zip code ready. SUPPORT@VUORICLOTHING.COM | (844) 880-5355

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We’re happy to help with gift returns. You can create a return by clicking HERE. Be sure to have your order number and zip code ready. Please note that the gift giver must have purchased your gift from our Online Store.

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Refunds are processed within 2 business days after we have received your return package at our Flagship Store in Encinitas. You can create a return by clicking HERE. Be sure to have your order number and zip code ready.

PROMO CODES / GIFT CARDS

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Your welcome code will be sent to the e-mail address you entered when subscribing to our newsletter. Oftentimes the welcome e-mail will get funneled into a junk or spam folder, however if you can’t find it after one hour of subscribing to our newsletter, please e-mail us at SUPPORT@VUORICLOTHING.COM.

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Your Promo Code will need to be entered exactly as it appears when given to you in the “Promo Code” text box. This text box can be found in the ‘view cart’ screen when checking out. Please enter your Promo Code in all capital letters without spaces. You must click ‘submit’ for your purchase total to reflect the Promo Code.

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Your Gift Card Code will need to be entered exactly as it appears when given to you in the “Gift Card Code” text box. This text box can be found in the ‘view cart’ screen when checking out. Please enter your Gift Card Code in all capital letters, and without spaces. You must click ‘submit’ for the code to be applied to your purchase total.

PRODUCT INFORMATION

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Currently, our shortest shorts are our 5" Kore and Banks with an inseam of 5".

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You can use the product filter on the left side of the page to see all our lined shorts. Our men's shorts' liners are a breathable boxer-brief style liner designed to hug the body and provide just the right amount of support without being overly compressive and uncomfortable. No need for underwear, you can go commando with confidence.

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Not everything we make is designed for water use. Our Banks short and boardshorts are specifically designed for life in and out of the water. These styles are made from a light weight stretch, quick drying and anti-microbial material that is sourced from recycled plastic bottles. The Kore and Trail Shorts can be worn in the water, but the interior liner is a soft knit fabric that will not dry as fast.

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We design our gear in-house at our corporate headquarters in Carlsbad, San Diego and our products are manufactured at various locations across the globe. We currently work with factories in the United States, China and Colombia. We pride ourselves on the excellent relationships that we maintain with fair, ethical manufacturing facilities, both near and far.

WHOLESALE INQUIRIES

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Please find the form to apply to become a dealer through the following link: Become a Dealer

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Currently we do not have a sponsored team or formal ambassador program. We do however have an Influencer Program for yoga instructors, personal trainers, and individuals who are doing awesome things in their communities. To apply to be a Vuori influencer, please visit the V1 INFLUENCER PROGRAM on the site. As a Vuori Influencer you are entitled to special discounts on Vuori gear.

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Please find the form to apply to become a dealer through the following link: WWW.VUORICLOTHING.COM/FORMS/BECOME-DEALER

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Currently we do not have a sponsored team or formal ambassador program. We do however have an Influencer Program for yoga instructors, personal trainers, and individuals who are doing awesome things in their communities. To apply to be a Vuori influencer, please visit the V1 INFLUENCER PROGRAM on the site. As a Vuori Influencer you are entitled to special discounts on Vuori gear and access to the latest news before everyone else.

CAREERS

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While we aren’t currently hiring, we’re always accepting resumes, CVs, and portfolios. Please email your information to SUPPORT@VUORICLOTHING.COM and we will make sure it is routed to the appropriate person.

Contact Customer Service

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