Free Shipping on Orders Over $75 | Free Returns

A message from our CEO on COVID-19

Vuori Clothing

Frequently Asked Questions

Support

  • Ordering & Payment
  • Shipping & Tracking
  • Returns
  • Promo Codes & Gift Cards
  • Product Information
  • Partnering
  • Careers
  • Contact Customer Service

ORDERING & PAYMENT

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You can create a return by clicking HERE. Be sure to have your order number and billing zip code ready.

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You will be charged for your order is processed at our fulfillment center. Until then, the charge will appear as an authorized charge amount on your credit card statement. This ‘authorized’ amount is the amount that will be charged.

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We are unable to make cancellations and modifications to orders once they have been placed. Please contact us at SUPPORT@VUORICLOTHING.COM for immediate assistance and we will do our best to assist you.

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Currently we do not have the ability to take orders over the phone, but feel free to give us a call for sizing/fit/advice or with questions about the checkout process.
SUPPORT@VUORICLOTHING.COM | (844) 880-5355

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Refunds for returns are processed within 5-7 business days after receiving the return package in the mail.

SHIPPING & TRACKING

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Orders will generally ship within 2 business days from the time they are placed. All Vuori orders ship from Southern California. Once processed, standard ground shipments can take as little as 3-4 days to destinations within California and up to 5-10 business days to the East Coast. Expedited shipments are the exception but must be placed by 9am eastern time to be processed same business day.

We know that shipping times are important to our customers and we are working hard to improve the speed at which our gear makes it to you. We thank you for your understanding and support!

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Please reach out to us at SUPPORT@VUORICLOTHING.COM if you are having trouble tracking your package. Please note that generally there is a time gap between when we send you tracking number and when the carrier updates the status online.

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We do not ship internationally at this time, but we are working on it!

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Yes! We offer prepaid Vuori Return Shipping Labels for all online purchases. Visit the RETURNS section of our site to get a label.

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We are stoked to hear from our customers. While you may reach out to our support team anytime, please note that our customer service business hours are between 9am and 5pm, PST, Monday through Friday. Chat with us online when available, click the chat icon at the bottom right of our site.
SUPPORT@VUORICLOTHING.COM | (844) 880-5355

RETURNS

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We pride ourselves on our product guarantee, we call it our “Investment in Happiness”. If you are not completely satisfied with your purchase, send it back! We are happy to accept returns for a refund and provide a pre-paid shipping label for orders placed through our website. We do not accept returns of sale items. (If an order is older than 60 days we may only be able to offer store credit).

While we do not offer direct exchanges we’d be happy to process a refund back to the original method of payment and you can place a new order whenever you're ready.

You can create a return by clicking HERE. Be sure to have your order number and zip code ready.

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You can create a return by clicking HERE. Be sure to have your order number and zip code ready. We do not have to ability to create exchanges, but if you used a discount code please contact us at SUPPORT@VUORICLOTHING.COM so we can help you get the same percentage off your exchange purchase.

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We are stoked to hear from our customers. While you may reach out to our support team anytime, please note that our customer service business hours are between 9am and 5pm, PST, Monday through Friday. Chat with us online when available, click the chat icon at the bottom right of our site.
SUPPORT@VUORICLOTHING.COM | (844) 880-5355

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We’re happy to help with gift returns. You can create a return by clicking HERE. Be sure to have your order number and zip code ready. Please note that the gift giver must have purchased your gift from our Online Store. Please contact us at SUPPORT@VUORICLOTHING.COM for any additional assistance.

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Refunds are processed within 5-7 business days after we have received your return package. You can create a return by clicking HERE. Be sure to have your order number and zip code ready.

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Yes! You can return your online order in-store. Please stop by one of our Vuori storefront locations with your order number and name on the order. Please note it must be a Vuori Store, not one of our wholesale partners.

Check out our Store Locator HERE.

PROMO CODES & GIFT CARDS

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The 20% welcome code is on a promotional pop-up box on our website that will automatically show up when you enter the site. You will receive an email from us with this discount code after you sign up. Be sure to check your junk or promotions folders as they can sometimes land in there. If you happen to miss it please e-mail us at SUPPORT@VUORICLOTHING.COM.

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Your Discount Code will need to be entered into the “Gift card or discount code” text box on the first page of the checkout process.

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As a young brand we do not yet currently offer Gift Cards on our site, but do offer them in our physical stores for in-store purchases only. We hope to offer online Gift Cards in the near future!

PRODUCT INFORMATION

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Currently, our shortest shorts are our 5" Kore and Banks with an inseam of 5".

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If you like a liner, the Kore, Trail, Rush, and Stockton shorts all have built-in liners. The Coolmax liner is a boxer brief style that keeps you supported, cool, and fresh even after a tough workout so you can go commando with confidence. Our Boardshorts currently do not have built-in liners but mostly all our other lined shorts can be used in the water!

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Our Banks Short and all Boardshorts are specifically designed for life in and out of the water. These styles are made from a light weight stretch, quick drying and anti-microbial material that is sourced from recycled plastic bottles. The Kore, Rush, and Trail Shorts can all be worn in the water, but the interior liner is a soft knit fabric that will not dry as fast.

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We design our gear in-house at our corporate headquarters in Carlsbad, San Diego and our products are manufactured at various locations across the globe. We currently work with factories in the United States, China and Colombia. We pride ourselves on the excellent relationships that we maintain with fair, ethical manufacturing facilities, both near and far.

PARTNERING

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To apply with us to become a wholesale partner please click HERE. Someone from our Sales Team will get back to you in around 10 business days once reviewed.

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While we do not currently offer sponsorships we do have an exclusive Influencer Program! We are looking for professional athletes, along with certified trainers and coaches to represent our brand. As a Vuori Influencer you are entitled to special discounts and access to brand updates before anyone else! You must have an account on our website to sign. To apply please click HERE.

CAREERS

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While we aren’t currently hiring, we’re happy to keep resumes, CVs, and portfolios on file for future opportunities. Please email your information to SUPPORT@VUORICLOTHING.COM and we will make sure it is forwarded to the right person.

Contact Customer Service

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