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Give us a call: 844-880-5355

Send us a message:
support@vuoriclothing.com

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Frequently Asked Questions

Happening Now

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We are currently in the process of upgrading to a new warehouse. While this will eventually allow us to create an even better customer experience, during the transition we expect order delays. Please expect a delay of 3-5 days when placing your order until our switch is complete. Thank you for your patience as we work to create a better experience for you!

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Due to the COVID-19 pandemic and internal issue with USPS, we are currently seeing slower transit and later delivery times for ground orders. Generally all ground orders are arriving within a 10-15 business day window but some may take even longer to arrive depending on the location.

We offer two expedited options available upon checkout if you need your gear sooner.

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Giveaway Official Rules (“Official Rules”)

NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING.

By entering into this Sweepstakes, I accept the terms and conditions and set forth in these Official Rules. I confirm I am at least 18 years old and have reached the age of majority in my jurisdiction of residence at the time of opt-in. By entering the sweepstakes, I agree to sign up to receive newsletters and special offers from Vuori, Inc. No Purchase Necessary. A Purchase Will Not Increase Your Chances of Winning. The Sweepstakes is subject to federal, state, municipal, and local laws and regulations and is void where prohibited.

Eligibility: Enter for a chance to Win a curated package valued at $200 in Vuori apparel (the “Sweepstakes”) is open to anyone who has completed an entry form, is at least eighteen (18) years of age and has reached the age of majority in their jurisdiction of residence at the time of opt-in and lives within the continental United States and has a valid email address. Employees, independent contractors, interns, officers, directors, and agents of Sponsor are not eligible to enter.

Sponsor: The Sweepstakes is sponsored by Vuori, Inc., 2320 Faraday Ave, Suite 201, Carlsbad, CA 92008 (the “Sponsor”).

Agreement to Official Rules: By entering the Sweepstakes, you indicate your full and unconditional agreement to, and acceptance of, (a) these Official Rules and (b) Sponsor’s decisions, which are final and binding. Winning a prize is contingent upon fulfilling all requirements set forth herein.

Entry Period: The Sweepstakes begins at 12:00am EDT on 01/11/21. The Sweepstakes will end on 01/31/21 at 11:59pm EDT (“Entry Period”). Entries submitted before or after the Entry Period will not be eligible. Sponsor’s computer is the official timekeeping device for the Sweepstakes.

How to Enter: During the Entry Period, you may enter the Sweepstakes by completing the Sweepstakes entry form provided by Vuori. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sold discretion of Sponsor.  There is a limit of one (1) entry per person/email address. Additional entries per person/email address will not be acknowledged. The use of an agency or any automated system to enter is strictly prohibited and Sponsor reserves the right to disqualify any entries received through such methods, as determined by Sponsor, in its sole discretion. 

By entering the Sweepstakes in accordance with the entry process described above, you will be registering to receive email communication from Vuori, Inc.

Drawing: After the Entry Period, on or about 01/31/21, Sponsor will select 1 potential winner in a random drawing of all entries received at the end of each week up until 01/31/21. The odds of being selected depend on the number of entries received.

Notification and Requirements of Potential Winners: Sponsor will attempt to notify potential winner within five (5) business days of the drawing by email. Sponsor shall have no liability for a winner’s failure to receive notices due to winner’s spam, junk e-mail or other security settings or for winner’s provision of incorrect or otherwise non-functioning contact information.  If a potential winner does not respond within seven (7) calendar days after the notice is sent, the Sponsor will select an alternate potential winner in his/her place at random from all remaining entries received. Only three (3) alternate potential winners will be contacted. Except where prohibited, a potential winner may be required to complete and return an affidavit of eligibility and liability/publicity release. If a potential winner fails to sign and return these documents within the required time period, an alternate potential winner may be selected in his/her place in a random drawing of all remaining entries received. Three (3) alternate potential winners may be contacted. 

Prize(s): Three (3) prizes will be awarded in total and one (1) winner will be chosen per week as a recipient of one of three prizes offered. 

Description of Prizes: Prize is a curated package of selected Vuori products valued at $200 (total value of $200/package). 

General Conditions: In the event that the operation, security, or administration of the Sweepstakes is impaired in any way for any reason, including, but not limited to fraud, virus, or other technical problem, Sponsor may, in its sole discretion, either: (a) suspend the Sweepstakes to address the impairment and then resume the Sweepstakes in a manner that best conforms to the spirit of these Official Rules; or (b) award the prize(s) at random from among the eligible entries received up to the time of the impairment. Sponsor reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the Sweepstakes or to be acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner. Any attempt by any person to undermine the legitimate operation of the Sweepstakes may be a violation of criminal and civil law, and, should such an attempt be made, Sponsor reserves the right to seek damages from any such person to the fullest extent permitted by law. Failure by Sponsor to enforce any term of these Official Rules shall not constitute a waiver of that provision. Proof of sending any communication to Sponsor by mail shall not be deemed proof of receipt of that communication by Sponsor. In the event of a dispute as to any online entry, the authorized account holder of the email address used to enter will be deemed to be the participant. The “authorized account holder” is the natural person who is assigned to an email address by an Internet access provider, online service provider, or other organization responsible for assigning email addresses for the domain associated with the submitted email address.

Release and Limitations of Liability: By participating in the Sweepstakes, you agree to release and hold harmless Sponsor, its parent, subsidiaries, affiliates, the prize providers and each of their respective officers, directors, employees, and agents (the “Released Parties”) from and against any claim or cause of action arising out of participation in the Sweepstakes or receipt or use of any prize, including, but not limited to: (a) unauthorized human intervention in the Sweepstakes; (b) technical errors related to computers, servers, providers, or telephone, or network lines; (c) printing errors; (d) lost, late, postage due, misdirected, or undeliverable mail; (e) errors in the administration of the Sweepstakes or the processing of entries; or (f) injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from entrant’s participation in the Sweepstakes or receipt or use of any prize. You further agree that in any cause of action, the Released Parties’ liability will be limited to the cost of entering and participating in the Sweepstakes, and in no event shall the Released Parties be liable for attorney’s fees. You waive the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages.

Privacy and Use of Information Submitted; Publicity: Any information you submit as part of the Sweepstakes will be used for purposes of this Sweepstakes and treated in accordance with Vuori’s Privacy Policy as otherwise set forth in these Official Rules. Except where prohibited, participation in the Sweepstakes constitutes an entrant’s consent to Sponsor’s use of his/her name, likeness, voice, opinions, biographical information, and state of residence for promotional purposes in any media without further payment or consideration.

Use of Entrant Information: By entering the Sweepstakes, you acknowledge and agree that Sponsor will use Entrant’s information, including, without limitation, your email address, phone number, mailing address, or any other contact information provided for general solicitation, marketing, or other business or promotional activities in connection with the services and products provided by Sponsor or the participating companies. You may at any time revoke the use of such information by providing written notice to Sponsor or by responding to a marketing email using the unsubscribe link provided in the email. Please note that your opt-out preference will apply to marketing communication and may not apply to transactional communication including those associated with your entry.

Disputes: Except where prohibited, you agree that any and all disputes, claims and causes of action arising out of, or connected with, the Sweepstakes or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in San Diego, CA. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, your rights and obligations, or the rights and obligations of Sponsor in connection with the Sweepstakes, shall be governed by, and construed in accordance with, the laws of CA, without giving effect to any choice of law or conflict of law rules (whether of CA or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than CA.

Third Party Platforms: If this Sweepstakes is hosted, administered, or operated on a third party platform, including without limitation a social media platform (e.g. Strava) (“Third Party Platform”), then by participating in this Sweepstakes, entrants hereby release and agree to comply with all rules and policies set forth by such Third Party Platform and to hold harmless such Third Party Platform from any and all liability, loss or damages arising from or in connection with the awarding, receipt, and/or use or misuse of prizes or participation in any prize related activities. Unless otherwise stated to the contrary in these Official Rules, this Sweepstakes is not sponsored, endorsed or administered by, or associated with, any Third Party Platform.

Results: To request a winners list, send a self addressed, stamped envelope to Vuori, Inc., 2320 Faraday Ave, Suite 201, Carlsbad, CA 92008. Requests must be received within four (4) weeks of the end of the Entry Period.

Participation Requirements: Online access and an email account are required in order to participate in this Sweepstakes. Many public libraries, retail businesses and others offer free access to computers and a number of Internet service providers and other companies offer free email accounts.

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All of our Vuori retail locations are currently open with customer count limits.

What health and safety measures are being taken during this time?
• All Vuori retail staff are required to wear masks.
• All Vuori employees are given routine health screenings prior to each shift, including temperature checks, in accordance with CDC regulations.
• Vuori stores and distribution centers are following CDC/WHO guidelines with additional cleaning measures and a close of shift cleaning checklist.
• Stores have been supplied additional cleaning supplies including wipes, gloves, and sanitizer, as well as trained teams on wipe down protocol when finishing use of hardware and workspace.
• Employees adhere to social distancing guidelines as recommended by the CDC at all times.

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Share the Stoke!

Have a friend that would love Vuori? Give them $20 off their first online order of $150+. After they purchase, you'll receive $20 off to use on your next online order of $150+.

How to redeem:
To redeem offer, the referral email must be opened and clicked through, a pop-up will appear with a unique Promo Code to enter upon checkout. Enter the displayed Promo Code in the Promo Code Box at checkout, this can not be applied after the purchase. Be sure to checkout under the same email address that received the referral email.

As with all great things, here's the fine print:
Offer only valid for new customers, referred friend must be a new customer. Offer cannot be combined with any other offers or promo codes. Offer cannot be stacked with multiple referral discounts (one $20 coupon per transaction). Offer can only be redeemed online at vuoriclothing.com (not available in our physical retail stores). Offer not valid for Vuori V1 Influencers. Promo Code must be entered upon checkout. Offer cannot be applied after order is placed. $20 coupon can only be redeemed on orders of $150 or more checking out under the email address associated with the referral.

Ordering & Payment

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You can create a return by clicking HERE. Be sure to have your order number and billing zip code ready.

We are currently accepting online purchase and Vuori store purchase returns at any of our beautiful Vuori Store locations!

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You will be charged for your order as soon as it ships from our fulfillment center. Until then, the charge will appear as an authorized charge amount on your credit card statement. This ‘authorized’ amount is the amount that will be charged.

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We are unable to make cancellations and modifications to orders once they have been placed. Please contact us at SUPPORT@VUORICLOTHING.COM for immediate assistance and we will do our best to assist you.

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Currently we do not have the ability to take orders over the phone, but feel free to give us a call for sizing/fit/advice or with questions about the checkout process.
SUPPORT@VUORICLOTHING.COM | (844) 880-5355

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Ground shipping orders on average take 3-5 business days to be packed and processed. After your ground order is in the hands of the mail carrier it can take up to 10 additional business days for the order to arrive.

Expedited shipments are packed and processed within 1 business day. After they are in the hands of the mail carrier it will be shipped via the speed chosen at checkout. Excluding holidays, we offer a 2-day or a 3-day speed.

Returns

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We are currently accepting online purchase and Vuori store purchase returns at any of our beautiful Vuori Store locations!

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We pride ourselves on our product guarantee, we call it our “Investment in Happiness”. If you are not completely satisfied with your purchase, send it back! We are happy to accept returns for a refund and provide a pre-paid shipping label for orders placed through our website. We do not accept returns of sale items. (If an order is older than 60 days we may only be able to offer store credit).

While we do not offer direct exchanges we’d be happy to process a refund back to the original method of payment and you can place a new order whenever you're ready.

You can create a return by clicking HERE. Be sure to have your order number and zip code ready.

We are currently accepting online purchase and Vuori store purchase returns at any of our beautiful Vuori Store locations!

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You can create a return by clicking HERE. Be sure to have your order number and zip code ready. We do not have to ability to create exchanges, but if you used a discount code please contact us at SUPPORT@VUORICLOTHING.COM so we can help you get the same percentage off your exchange purchase.

We are currently accepting online purchase and Vuori store purchase returns at any of our beautiful Vuori Store locations!

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While we do not offer direct exchanges we would be happy to refund you in the form of a Gift Code to use on our website!

Please email us at SUPPORT@VUORICLOTHING.COM with either the name on the order or the order number and the style/color/size of item(s) you are returning.

If the purchaser did not place the order online we cannot provide a pre-paid return label but would still be happy to help set you up with a Gift Code.

If the gift was purchased at one of our Vuori Store locations, please visit one of those Vuori Store Locations so we can help with this in person!

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We are stoked to hear from our customers. While you may reach out to our support team anytime, please note that our customer service business hours are between 9am and 5pm, PST, Monday through Friday. Chat with us online when available, click the chat icon at the bottom right of our site.
SUPPORT@VUORICLOTHING.COM | (844) 880-5355

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Refunds are processed within 5-7 business days after we have received your return package. You can create a return by clicking HERE. Be sure to have your order number and zip code ready.

Shipping & Tracking

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Ground orders can take up to 3-5 business days to be packed and shipped. Expedited shipments must be placed by 9am eastern time to be processed same business day. All Vuori orders ship from Southern California. Once shipped, standard ground shipments can take as little as 4-5 days to destinations within California and up to 5-10 business days to the East Coast.

We know that shipping times are important to our customers and we are working hard to improve the speed at which our gear makes it to you. We thank you for your understanding and support!

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We ship with the carries USPS, UPS and FedEx depending on the location of the shipping address from our facility and the type of shipping chosen at checkout.

Ground orders generally ship with USPS - however this is not always the case, especially if the order is being shipped to a location outside of California.

If your package must ship with a specific carrier in order to be delivered please place your order during business hours (9am - 4pm PST) and email us at SUPPORT@VUORICLOTHING.COM with your order number. We will do our best to make that change. If you received a tracking email and your order is shipping with the wrong carrier please reach out to our team so we can offer further assistance.

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Please reach out to us at SUPPORT@VUORICLOTHING.COM if you are having trouble tracking your package. Please note that generally there is a time gap between when we send you tracking number and when the carrier updates the status online.

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We do not ship internationally at this time, but we are working on it!

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Yes! We offer prepaid Vuori Return Shipping Labels for all online purchases. Visit the RETURNS section of our site to get a label.

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We are stoked to hear from our customers. While you may reach out to our support team anytime, please note that our customer service business hours are between 9am and 5pm, PST, Monday through Friday. Chat with us online when available, click the chat icon at the bottom right of our site.
SUPPORT@VUORICLOTHING.COM | (844) 880-5355

Promo Codes & Gift Cards

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The Welcome Code will be found on a promotional pop-up box on our website, it will automatically show up when you enter the site. The code will appear after providing your email. You will also receive an email from us with this discount code after you sign up. Be sure to check your promotions or junk folders as they can sometimes land in there. If you happen to miss it, you can enter your email into the white text box at the bottom of our site and the code will pop-up. If you still have trouble please e-mail us at SUPPORT@VUORICLOTHING.COM.

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Your Discount Code will need to be entered into the “Gift card or discount code” text box on the first page of the checkout process.

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As a young brand we do not yet currently offer Gift Cards on our site, but do offer them in our physical stores. Stop by or call one of our Vuori Retail Stores to purchase a Gift Card. We hope to offer online Gift Cards in the near future!

Product Information

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Currently, our shortest shorts are our 5" Kore and Banks with an inseam of 5".

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If you like a liner, the Kore, Trail, Rush, and Stockton shorts all have built-in liners. The Coolmax liner is a boxer brief style that keeps you supported, cool, and fresh even after a tough workout so you can go commando with confidence. Our Boardshorts currently do not have built-in liners but mostly all our other lined shorts can be used in the water!

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Our Banks Short and all Boardshorts are specifically designed for life in and out of the water. These styles are made from a light weight stretch, quick drying and anti-microbial material that is sourced from recycled plastic bottles. The Kore, Rush, and Trail Shorts can all be worn in the water, but the interior liner is a soft knit fabric that will not dry as fast.

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We design our gear in-house at our corporate headquarters in Carlsbad, San Diego and our products are manufactured at various locations across the globe. We currently work with factories in the United States, China and Colombia. We pride ourselves on the excellent relationships that we maintain with fair, ethical manufacturing facilities, both near and far.

Partnering

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To apply with us to become a wholesale partner please click HERE. Someone from our Sales Team will get back to you in around 10 business days once reviewed.

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While we do not currently offer sponsorships we do have an exclusive Influencer Program! We are looking for professional athletes, along with certified trainers and coaches to represent our brand. As a Vuori Influencer you are entitled to special discounts and access to brand updates before anyone else! You must have an account on our website to sign. To apply please click HERE.

Careers

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While we aren’t currently hiring, we’re happy to keep resumes, CVs, and portfolios on file for future opportunities. Please email your information to SUPPORT@VUORICLOTHING.COM and we will make sure it is forwarded to the right person.

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