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Give us a call: 844-880-5355

Send us a message:
support@vuoriclothing.com

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Frequently Asked Questions

Happening Now

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Starting Black Friday (November 27th 2020) until supplies last, if you spend $130 or more (after discounts and before taxes) you will be able to add the exclusive Chestnut California Beanie to your cart! This promotion will last until we run out of Beanies. Once you hit $130 (after discounts and before taxes) you'll see a button in your cart to "Add Beanie". Once you add it to your cart, continue to checkout. We hope this beanie will keep you or someone close to you warm during the holiday season!

After adding the beanie, if your cart goes below $130 at checkout when adding a discount code, the free offer will no longer be valid and the beanie's price will return to $28. You can remove it from your cart by clicking "edit cart".

All great things come with a little fine print and Terms & Conditions:
• Promotion ended 11/29/2020 when all Beanies were claimed
• Beanie must be added to your cart manually once the $130 threshold is reached (before taxes after discounts)
• Order total must be greater than or equal to $130 after discounts
• One per order
• Available while supplies last
• Not available on orders placed before November 27th 2020
• Beanie is not eligible for return or exchange
• No cash equivalent offered
• Limited time only
• Subject to change
• Online only (not available in Vuori Retail Stores)
• Only eligible on the Chestnut colored beanie

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All of our Vuori retail locations are currently open with customer count limits.

What health and safety measures are being taken during this time?
• All Vuori retail staff are required to wear masks.
• All Vuori employees are given routine health screenings prior to each shift, including temperature checks, in accordance with CDC regulations.
• Vuori stores and distribution centers are following CDC/WHO guidelines with additional cleaning measures and a close of shift cleaning checklist.
• Stores have been supplied additional cleaning supplies including wipes, gloves, and sanitizer, as well as trained teams on wipe down protocol when finishing use of hardware and workspace.
• Employees adhere to social distancing guidelines as recommended by the CDC at all times.

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Due to the COVID-19 pandemic and internal issue with USPS, we are currently seeing slower transit and later delivery times for ground orders. Generally all ground orders are arriving within a 10-15 business day window but some may take even longer to arrive depending on the location.

We offer two expedited options available upon checkout if you need your gear sooner.

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Share the Stoke!

Have a friend that would love Vuori? Give them $20 off their first online order of $150+. After they purchase, you'll receive $20 off to use on your next online order of $150+.

How to redeem:
To redeem offer, the referral email must be opened and clicked through, a pop-up will appear with a unique Promo Code to enter upon checkout. Enter the displayed Promo Code in the Promo Code Box at checkout, this can not be applied after the purchase. Be sure to checkout under the same email address that received the referral email.

As with all great things, here's the fine print:
Offer only valid for new customers, referred friend must be a new customer. Offer cannot be combined with any other offers or promo codes. Offer cannot be stacked with multiple referral discounts (one $20 coupon per transaction). Offer can only be redeemed online at vuoriclothing.com (not available in our physical retail stores). Offer not valid for Vuori V1 Influencers. Promo Code must be entered upon checkout. Offer cannot be applied after order is placed. $20 coupon can only be redeemed on orders of $150 or more checking out under the email address associated with the referral.

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Download the Strava App and find our Vuori ACTV Club Challenge. Complete 4 days of activity per week for 2 weeks for a chance to Win $1000 in Vuori Apparel!

How to Enter: During the Entry Period, you may enter the Sweepstakes by completing the Sweepstakes entry form provided by Vuori. There is a limit of one (1) entry per person/email address. Additional entries per person/email address will not be acknowledged. The use of an agency or any automated system to enter is strictly prohibited and Sponsor reserves the right to disqualify any entries received through such methods, as determined by Sponsor, in its sole discretion.
By entering the Sweepstakes in accordance with the entry process described above, you will be registering to receive email communication from Vuori, Inc.

Entry Period: The Sweepstakes begins at 12:00am EDT on 11/27/20. The Sweepstakes will end on 12/14/20 at 11:59pm EDT (“Entry Period”). Entries submitted before or after the Entry Period will not be eligible. Sponsor’s computer is the official timekeeping device for the Sweepstakes.

See Terms & Conditions for more information.

Ordering & Payment

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You can create a return by clicking HERE. Be sure to have your order number and billing zip code ready.

We are currently accepting online purchase and Vuori store purchase returns at any of our five Vuori Store locations!

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You will be charged for your order as soon as it ships from our fulfillment center. Until then, the charge will appear as an authorized charge amount on your credit card statement. This ‘authorized’ amount is the amount that will be charged.

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We are unable to make cancellations and modifications to orders once they have been placed. Please contact us at SUPPORT@VUORICLOTHING.COM for immediate assistance and we will do our best to assist you.

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Currently we do not have the ability to take orders over the phone, but feel free to give us a call for sizing/fit/advice or with questions about the checkout process.
SUPPORT@VUORICLOTHING.COM | (844) 880-5355

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Refunds for returns are processed within 5-7 business days after receiving the return package in the mail.

Returns

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We are currently accepting online purchase and Vuori store purchase returns at any of our five Vuori Store locations!

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We pride ourselves on our product guarantee, we call it our “Investment in Happiness”. If you are not completely satisfied with your purchase, send it back! We are happy to accept returns for a refund and provide a pre-paid shipping label for orders placed through our website. We do not accept returns of sale items. (If an order is older than 60 days we may only be able to offer store credit).

While we do not offer direct exchanges we’d be happy to process a refund back to the original method of payment and you can place a new order whenever you're ready.

You can create a return by clicking HERE. Be sure to have your order number and zip code ready.

We are currently accepting online purchase and Vuori store purchase returns at any of our five Vuori Store locations!

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You can create a return by clicking HERE. Be sure to have your order number and zip code ready. We do not have to ability to create exchanges, but if you used a discount code please contact us at SUPPORT@VUORICLOTHING.COM so we can help you get the same percentage off your exchange purchase.

We are currently accepting online purchase and Vuori store purchase returns at any of our five Vuori Store locations!

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While we do not offer direct exchanges we would be happy to refund you in the form of a Gift Code to use on our website!

Please email us at SUPPORT@VUORICLOTHING.COM with either the name on the order or the order number and the style/color/size of item(s) you are returning.

If the purchaser did not place the order online we cannot provide a pre-paid return label but would still be happy to help set you up with a Gift Code.

If the gift was purchased at one of our Vuori Store locations, please visit one of those Vuori Store Locations so we can help with this in person!

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We are stoked to hear from our customers. While you may reach out to our support team anytime, please note that our customer service business hours are between 9am and 5pm, PST, Monday through Friday. Chat with us online when available, click the chat icon at the bottom right of our site.
SUPPORT@VUORICLOTHING.COM | (844) 880-5355

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Refunds are processed within 5-7 business days after we have received your return package. You can create a return by clicking HERE. Be sure to have your order number and zip code ready.

Shipping & Tracking

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Ground orders can take up to 3-4 business days to be packed and shipped. Expedited shipments must be placed by 9am eastern time to be processed same business day. All Vuori orders ship from Southern California. Once shipped, standard ground shipments can take as little as 4-5 days to destinations within California and up to 5-10 business days to the East Coast.

We know that shipping times are important to our customers and we are working hard to improve the speed at which our gear makes it to you. We thank you for your understanding and support!

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We ship with the carries USPS, UPS and FedEx depending on the location of the shipping address from our facility and the type of shipping chosen at checkout.

Ground orders generally ship with USPS - however this is not always the case, especially if the order is being shipped to a location outside of California.

If your package must ship with a specific carrier in order to be delivered please place your order during business hours (9am - 4pm PST) and email us at SUPPORT@VUORICLOTHING.COM with your order number. We will do our best to make that change. If you received a tracking email and your order is shipping with the wrong carrier please reach out to our team so we can offer further assistance.

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Please reach out to us at SUPPORT@VUORICLOTHING.COM if you are having trouble tracking your package. Please note that generally there is a time gap between when we send you tracking number and when the carrier updates the status online.

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We do not ship internationally at this time, but we are working on it!

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Yes! We offer prepaid Vuori Return Shipping Labels for all online purchases. Visit the RETURNS section of our site to get a label.

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We are stoked to hear from our customers. While you may reach out to our support team anytime, please note that our customer service business hours are between 9am and 5pm, PST, Monday through Friday. Chat with us online when available, click the chat icon at the bottom right of our site.
SUPPORT@VUORICLOTHING.COM | (844) 880-5355

Promo Codes & Gift Cards

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The 20% welcome code will be found on a promotional pop-up box on our website, it will automatically show up when you enter the site. The code will appear after providing your email. You will also receive an email from us with this discount code after you sign up. Be sure to check your promotions or junk folders as they can sometimes land in there. If you happen to miss it, you can enter your email into the white text box at the bottom of our site and the code will pop-up. If you still have trouble please e-mail us at SUPPORT@VUORICLOTHING.COM.

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Your Discount Code will need to be entered into the “Gift card or discount code” text box on the first page of the checkout process.

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As a young brand we do not yet currently offer Gift Cards on our site, but do offer them in our physical stores for in-store purchases only. We hope to offer online Gift Cards in the near future!

Product Information

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Currently, our shortest shorts are our 5" Kore and Banks with an inseam of 5".

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If you like a liner, the Kore, Trail, Rush, and Stockton shorts all have built-in liners. The Coolmax liner is a boxer brief style that keeps you supported, cool, and fresh even after a tough workout so you can go commando with confidence. Our Boardshorts currently do not have built-in liners but mostly all our other lined shorts can be used in the water!

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Our Banks Short and all Boardshorts are specifically designed for life in and out of the water. These styles are made from a light weight stretch, quick drying and anti-microbial material that is sourced from recycled plastic bottles. The Kore, Rush, and Trail Shorts can all be worn in the water, but the interior liner is a soft knit fabric that will not dry as fast.

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We design our gear in-house at our corporate headquarters in Carlsbad, San Diego and our products are manufactured at various locations across the globe. We currently work with factories in the United States, China and Colombia. We pride ourselves on the excellent relationships that we maintain with fair, ethical manufacturing facilities, both near and far.

Partnering

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To apply with us to become a wholesale partner please click HERE. Someone from our Sales Team will get back to you in around 10 business days once reviewed.

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While we do not currently offer sponsorships we do have an exclusive Influencer Program! We are looking for professional athletes, along with certified trainers and coaches to represent our brand. As a Vuori Influencer you are entitled to special discounts and access to brand updates before anyone else! You must have an account on our website to sign. To apply please click HERE.

Careers

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While we aren’t currently hiring, we’re happy to keep resumes, CVs, and portfolios on file for future opportunities. Please email your information to SUPPORT@VUORICLOTHING.COM and we will make sure it is forwarded to the right person.

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