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Our Investment In Happiness

Vuori Clothing

Frequently Asked Questions

Support

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  • Contact Customer Service

Promotions

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NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING.

1. Eligibility: Sweepstakes (the "Sweepstakes") is open only to those who sign up via the email sign-up pop-up on the Vuori Clothing website, users on desktop and tablet devices are served up the entry form at random, and who are 18 as of the date of entry. The sweepstakes is only open to legal residents of United States and is void where prohibited by law. Employees of Vuori Clothing (the "Sponsor") their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Sweepstakes. The Sweepstakes is subject to all applicable federal, state and local laws and regulations. Void where prohibited.

2. Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of Vuori Clothing as final and binding as it relates to the content. The Sweepstakes is subject to all applicable federal, state and local laws.

3. Sweepstakes Period: Entries will be accepted online starting on 1/20/20 and ending 2/09/20. All online entries must be received by 2/9/2011:59PM EST*.

4. How to Enter: The Sweepstakes must be entered by submitting an entry using the online pop-up form provided on the Vuori Clothing site. Users are served up the entry form at random and must be on a desktop or tablet device in order to receive it. The entry must fulfill all sweepstakes requirements, as specified, to be eligible to win a prize. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Vuori Clothing You may enter only once and you must fill in the information requested. You may not enter more times than indicated by using multiple email addresses, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of Vuori Clothing

5. Prizes: Winners will receive $500 credit towards their next online purchase at VuoriClothing.com. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by the Sponsor. No cash or other prize substitution permitted except at Sponsor's discretion. The prize is non-transferable. Any and all prize related expenses, including without limitation any and all federal, state, and/or local taxes shall be the sole responsibility of the winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for Vuori Clothing to use winner's name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.

6. Odds: The odds of winning depend on the number of eligible entries received.

7. Winner selection and notification: Winners of the Sweepstakes will be selected in a random drawing under the supervision of the Sponsor. Winners will be notified via email to the email address they entered the Sweepstakes with within five (5) days following the winner selection on 2/10/2020. Vuori Clothing shall have no liability for a winner's failure to receive notices due to winners' spam, junk e-mail or other security settings or for winners' provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within 15 days from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, prize may be forfeited and an alternate winner selected.

The receipt by winner of the prize offered in this Sweepstakes is conditioned upon compliance with any and all federal and state laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY ANY WINNER (AT SPONSOR'S SOLE DISCRETION) WILL RESULT IN SUCH WINNER'S DISQUALIFICATION AS WINNER OF THE SWEEPSTAKES AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.

8. Rights Granted by you: By entering this content you understand that Vuori Clothing, anyone acting on behalf of Vuori Clothing, or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the World, your entry, including, without limitation, the entry and winner's name, portrait, picture, voice, likeness, image or statements about the Sweepstakes, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any further compensation.

9. Terms: Vuori Clothing reserves the right, in its sole discretion to cancel, terminate, modify or suspend the Sweepstakes should (in its sole discretion) a virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Sweepstakes. In such case, Vuori Clothing may select the recipients from all eligible entries received prior to and/or after (if appropriate) the action taken by Vuori Clothing. Vuori Clothing reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Sweepstakes or website or violates these Terms & Conditions.

Vuori Clothing has the right, in its sole discretion, to maintain the integrity of the Sweepstakes, to void votes for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by sweepstakes rules; or the use of bots, macros or scripts or other technical means for entering.
Any attempt by an entrant to deliberately damage any web site or undermine the legitimate operation of the sweepstakes may be a violation of criminal and civil laws and should such an attempt be made, Vuori Clothing reserves the right to seek damages from any such person to the fullest extent permitted by law.
By entering the Sweepstakes you agree to receive email newsletters periodically from Vuori Clothing. You can opt-out of receiving this communication at any time by clicking the unsubscribe link in the newsletter.

10. Limitation of Liability: By entering you agree to release and hold harmless Vuori Clothing and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant's participation in the sweepstakes and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries.

11. Disputes: THIS SWEEPSTAKES IS GOVERNED BY THE LAWS OF United States of America AND California, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Sweepstakes, participant agrees that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with this Sweepstakes, shall be resolved individually, without resort to any form of class action, exclusively before a court located in California having jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys' fees, other than participant's actual out-of-pocket expenses (i.e. costs associated with entering this Sweepstakes), and participant further waives all rights to have damages multiplied or increased.

12. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the Vuori Clothing Web Site. To read the Privacy Policy, click here.

13. Winners List: To obtain a copy of the winner's name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to: Vuori Clothing 2320 Faraday Ave, Suite 201, Carlsbad, CA 92009, USA. Requests must be received no later than 2/9/20.

14. Sponsor: The Sponsor of the Sweepstakes is Vuori Clothing 2320 Faraday Ave, Suite 201, Carlsbad, CA 92009, USA.

*Original deadline was 1/30/2020 which was inaccurate. Correct date for deadline is 2/9/2020

ORDERING & PAYMENT

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You can create a return by clicking HERE. Be sure to have your order number and zip code ready.

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You will be charged for your order as soon as it ships from our fulfillment center. Until then, the charge will appear as an authorized charge amount on your credit card statement. This ‘authorized’ amount is the amount that will be charged when we ship your order.

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We are unable to make cancellations and modifications to orders once they have been placed. Please contact us at SUPPORT@VUORICLOTHING.COM for immediate assistance and we will do our best to assist you.

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We currently don't have the ability to take orders over the phone, but chat us give us a call for sizing/fit/advice or for help checking out online. SUPPORT@VUORICLOTHING.COM | (844) 880-5355

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Refunds for returns are processed within 24 hours of our receiving the return package in the mail.

SHIPPING & TRACKING

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Orders will ship within 1 business day from the time they are placed. All Vuori order ship from Southern California and will arrive within 10 business days. Once processed, standard ground shipments can take as little as 2-3 days to destinations within California and up to five to ten business days to the east coast. Expedited shipments are the exception. Orders must be placed by 9am eastern time to be processed same business day.

Due to a warehouse update, orders placed between 12/31/2019 - 1/6/2020 will ship out beginning 1/7/2020. Orders placed during this time will still arrive on time as we will be upgrading all orders to free 3-Day shipping. Please contact customer service if you have any questions or concerns.

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Please reach out to us at SUPPORT@VUORICLOTHING.COM if you are having trouble tracking your package. Please note however that sometimes there is a time gap between when we send you tracking information and when the carrier populates the tracking information online. The information will not be available online until it has been scanned into it’s first destination by the carrier.

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We do not ship internationally at this time, but we are working on it.

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Yes! We offer prepaid Vuori Return Shipping Labels for all of our customers. Visit the Returns section of our site to get a label.

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We are stoked to hear from our customers. While you may reach out to our support team anytime, please note that our customer service business hours are between 9am and 5pm, PST, Monday through Friday. Chat with us online when available, click the chat icon at the bottom right of our site. SUPPORT@VUORICLOTHING.COM | (844) 880-5355

RETURNS

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We pride ourselves on our product guarantee, we call it our “Investment in Happiness”. If you are not completely satisfied with your purchase, send it back. We are happy to accept returns (we do not accept returns of sale-items) for a refund. (If an order is older than 60 days we may only be able to offer store credit). We do not have the ability to process exchanges, but are happy to help provide free shipping if you are needing to change your size by placing a new order. You can create a return by clicking HERE. Be sure to have your order number and zip code ready. When you’re happy, we’re happy!

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You can create a return by clicking HERE. Be sure to have your order number and zip code ready. We do not have to ability to create exchanges, but if you were using a discount code on the order you'd like to exchange, we will be happy to honor it on your next order.

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We are stoked to hear from our customers. While you may reach out to our support team anytime, please note that our customer service business hours are between 9am and 5pm, PST, Monday through Friday. Chat with us online when available by clicking the chat icon at the bottom right of our site. You can create a return by clicking HERE. Be sure to have your order number and zip code ready. SUPPORT@VUORICLOTHING.COM | (844) 880-5355

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We’re happy to help with gift returns. You can create a return by clicking HERE. Be sure to have your order number and zip code ready. Please note that the gift giver must have purchased your gift from our Online Store.

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Refunds are processed within 5 business days after we have received your return package. You can create a return by clicking HERE. Be sure to have your order number and zip code ready.

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Yes! You can return your online order in-store. Please stop by one of our 5 beautiful Vuori Stores. (note: must be a Vuori Store, not one of our wholesale partners)

Check out our Store Locator HERE.

PROMO CODES / GIFT CARDS

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Your welcome code will be sent to the e-mail address you entered when subscribing to our newsletter. Oftentimes the welcome e-mail will get funneled into a junk or spam folder, however if you can’t find it after one hour of subscribing to our newsletter, please e-mail us at SUPPORT@VUORICLOTHING.COM.

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Your Promo Code will need to be entered exactly as it appears when given to you in the “Promo Code” text box. This text box can be found in the ‘view cart’ screen when checking out. Please enter your Promo Code in all capital letters without spaces. You must click ‘submit’ for your purchase total to reflect the Promo Code.

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Your Gift Card Code will need to be entered exactly as it appears when given to you in the “Gift Card Code” text box. This text box can be found in the ‘view cart’ screen when checking out. Please enter your Gift Card Code in all capital letters, and without spaces. You must click ‘submit’ for the code to be applied to your purchase total.

PRODUCT INFORMATION

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Currently, our shortest shorts are our 5" Kore and Banks with an inseam of 5".

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You can use the product filter on the left side of the page to see all our lined shorts. Our men's shorts' liners are a breathable boxer-brief style liner designed to hug the body and provide just the right amount of support without being overly compressive and uncomfortable. No need for underwear, you can go commando with confidence.

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Not everything we make is designed for water use. Our Banks short and boardshorts are specifically designed for life in and out of the water. These styles are made from a light weight stretch, quick drying and anti-microbial material that is sourced from recycled plastic bottles. The Kore and Trail Shorts can be worn in the water, but the interior liner is a soft knit fabric that will not dry as fast.

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We design our gear in-house at our corporate headquarters in Carlsbad, San Diego and our products are manufactured at various locations across the globe. We currently work with factories in the United States, China and Colombia. We pride ourselves on the excellent relationships that we maintain with fair, ethical manufacturing facilities, both near and far.

WHOLESALE INQUIRIES

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Please find the form to apply to become a dealer through the following link: Become a Dealer

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Currently we do not have a sponsored team or formal ambassador program. We do however have an Influencer Program for yoga instructors, personal trainers, and individuals who are doing awesome things in their communities. To apply to be a Vuori influencer, please visit the V1 INFLUENCER PROGRAM on the site. As a Vuori Influencer you are entitled to special discounts on Vuori gear and access to the latest news before everyone else.

CAREERS

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While we aren’t currently hiring, we’re always accepting resumes, CVs, and portfolios. Please email your information to SUPPORT@VUORICLOTHING.COM and we will make sure it is routed to the appropriate person.

Contact Customer Service

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